At the recently concluded ITEXPO 2025, our very own CEO Eric Hernaez, spoke with Rich Tehrani of TMC about three of the Company’s newly launched solutions, designed to enhance Microsoft Teams integration, making business communication more seamless, efficient, and compliant.
Meet the Latest Innovations
1. Chat Federation: Unifying Communication Across Different Platforms
TeamMate’s Chat Federation allows Microsoft Teams users to communicate seamlessly with platforms like Slack, Webex, and XMPP — all from within Teams.
Centralized Management – Manage and monitor cross-platform conversations through a single, easy-to-use portal.
AI Integration – Connect Teams users with Salesforce AI agents through Slack, enabling real-time automated responses and improved customer service.
Scalable Solution – While Slack is supported out of the box, TeamMate is prepared to add additional platforms as needed.
A key innovation is the ability to connect Teams users with Salesforce AI agents through Slack, enabling AI-driven workflows that enhance customer service and operational efficiency.
2. Teams Call Recording: Seamless and Compliant Recording
TeamMate’s Call Recording solution captures not only PSTN calls but also Teams-to-Teams calls and Teams meetings — all within the Teams environment.
Compliance-Ready – Businesses can store and audit call recordings for regulatory and quality assurance purposes.
Service Provider-Friendly – Designed for private branding and white labeling, the solution is easy to deploy and manage by both providers and end-user administrators.
Integrated Management – The platform gives administrators full control over recording settings and user access.
3. Operator Connect Express: Fast and Simple Teams Calling
In partnership with SIPPIO, Operator Connect Express allows service providers to enable Teams-based calling without the lengthy Operator Connect certification process.
Rapid Deployment – Provision DIDs into Teams within minutes using TeamMate’s automated platform.
Easy to Manage – Providers can offer Teams-based voice services quickly and efficiently.
Flexible and Scalable – The platform supports scaling to meet growing business needs.
Empowering Service Providers and Businesses
TeamMate Technology’s solutions are built to empower service providers, offering scalable and easy-to-deploy tools that enhance the Microsoft Teams ecosystem. By improving cross-platform communication, streamlining call recording, and simplifying Teams integration, TeamMate is setting a new standard for unified communications.
TeamMates’ vision for a more connected and efficient business communication environment is becoming a reality, helping businesses stay competitive and responsive in an increasingly digital world.
Catch Eric’s interview with Rich Tehrani here.
Stay tuned for more exciting products as we continue to enhance the Teammate Technology platform!
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